Franchise Operations · SOP Development
Building the Operating System Behind a Growing Franchise
- Client
- Lartecono Davinci
- Service area
- Franchise Operations Consulting / Standard Operating Procedures (SOP) Development
- Consultant
- Think Growth Consulting
The Challenge
Lartecono Davinci was expanding quickly, new locations opening in Greece, and a franchise push underway in Cyprus. But growth was outpacing infrastructure. There was no documented process for how a store should actually run day to day, and no structured way to bring a new franchisee up to speed.
The result was a business that depended entirely on tribal knowledge. Every location risked doing things a little differently. Every new franchisee had to learn by watching rather than by following a system. And every new market added complexity without a shared foundation to build on.
Before this business could scale across multiple regions with different languages, regulations, and staff, it needed one thing first: a single, reliable operating system it could hand to anyone, anywhere.
Our Approach
Think Growth Consulting was brought in to design that operating system from the ground up, not as a generic template, but as a working reflection of how Lartecono Davinci actually needed to run.
The engagement covered two connected layers:
- 1
Store Operations SOPs: the practical, step-by-step standards for running a location: opening and closing procedures, service standards, quality control, and day-to-day store management.
- 2
Franchisee Onboarding & Training: the structured pathway for bringing a new franchise partner from signed agreement to confident, independent operator, so the brand experience stays consistent whether the store is in Greece or Cyprus.
Rather than treating these as two separate documents, we designed them to work together: the onboarding program teaches the operations SOPs, and the SOPs give the onboarding program something concrete to train against.
The Solution
The result was a complete, structured manual set that gave Lartecono Davinci:
Consistency across locations: a shared standard for how every store opens, operates, and closes, regardless of who's running it.
A repeatable onboarding path: new franchisees now have a clear, documented sequence to follow instead of relying on informal handovers.
A foundation built for expansion: the manuals were designed with multi-market growth in mind, so they can support new locations and new franchise partners as the business continues into Cyprus and beyond.
Reduced dependency on any one person: operational knowledge that used to live in a few people's heads is now documented, transferable, and protected.
Why It Matters
Franchise growth lives or dies on consistency. A brand can only expand as fast as it can reliably reproduce itself, and that reproducibility has to be written down, not assumed. By building the SOP and onboarding infrastructure early, Lartecono Davinci put itself in a position to scale into new regions without diluting the quality or experience that made the brand worth franchising in the first place.
Think Growth Consulting helps growing businesses turn tribal knowledge into scalable systems, from operations manuals to full franchise playbooks. Get in touch to talk about building yours.
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